FAQ

ABOUT THE CANVAS and PAPER 

What type of Canvas and Paper is offered?

A: Paper: Metallic, Gloss, Matte, and Textured Watercolor

A: Canvas: Metallic, Gloss and Satin 

How long will the canvas last?

A: The solvent canvas is made to last 100+ years without fading even when hung indoors in the range of sunlight. The archival inks are moisture and fade resistant and will remain color rich for 100+ years.

Can I hang my print outdoors?

A: To protect the canvas from environmental factors such as direct sunlight, rain and extreme temperature changes, apply a clear coating that is UV and moisture resistance onto the canvas surface.

Can I clean my print without damaging it?

A: Take a soft, damp cloth and wipe down your canvas gently to remove dust or dirt. Windex is a recommended solution to use for cleaning.

PRINT MOUNTING 

Do you mount canvas prints? 

A: After your image is printed on a canvas medium, the canvas is wrapped tightly around a custom built wooden stretcher bar 1.5 inch in thickness. This is where the term ‘gallery-wrapped’ canvas prints comes from. 

Do you mount paper prints?

A: Fine art paper prints are not mounted or matted. They are shipped rolled in a tube. 

SHIPPING

How do I track my order?

A: You will receive an email notification after your job has shipped. This email will have a tracking number which you can input into www.fedex.com to track your package.

What is the processing time on my print order?

A: From the time we receive your order, our processing time is 7 to 12 business days.

What is the estimated shipping time?

A: Shipping anywhere along the east coast will take approximately 2 business days. Shipping to the west coast will take approximately 5 business days. Shipping to a central state can range anywhere between 2 to 5 business days. You can also request to expedite shipping with an overnight option, or 2-day option at a higher shipping rate.

Is there an international ship option?

A:  Orders are shipped international through the shipping carrier DHL.

How are the canvas prints packaged?

A: The finished product is a ready-to-hang canvas print which is packaged carefully to ensure safe travels. The prints are packed inside clear poly bags, with bubble wrap corners, and placed cozy between soft padding inside sturdy custom-cut cardboard boxes. Inside each box, we have also included a handy information sheet about taking care of your canvas prints. 

COMMISSIONED PAINTINGS & MIXED MEDIA 

A successful commission, like any transaction, depends on both parties. The artist must deliver the work to spec, and the collector, once engaged, must step back and let the artist create. Commissions require a great deal of ground work before the brush strikes canvas.

Define the process how someone arranges a meeting with the artist?

A: Lacy is available by phone or email, she will schedule a time that works best for both the client(s) and the artist.   She works one-on-one with the client(s), learning and understanding their color preferences and style, then she collaborates on a custom painted piece for their space. 

Define the materials you use on your original paintings?

A: Both paintings and/or a mixed media Lacy uses oil and acrylic paint. She has created a few methods in which she mixes different mediums to create a layered three-dimensional effect on her paintings. 

LACY MCLARY STUDIO

Process Overview:

What you can expect from the entire process, from contract to completion.

Contract:

An outline of the terms applicable to this deal, including, at minimum, the payment structure, visual references, reproduction and exhibition rights.

Pricing:

An overview, including a range based on size, media and style.

Creative Overview:

A detailed list of everything you can expect along the way, including what the artist needs from you, how the composition will be selected, approval and update protocol.

Timeline:

A clear overview of potential start dates, an estimated creation window and potential delivery dates.

Completion:

What to expect when the painting is done, including approval, final payment and delivery.